Thank you for visiting the ACE Group World website and our Privacy and Cookie Policy

This privacy and cookie policy sets out how we use and protect any information that you give when you use this website. We are committed to ensuring that your privacy is protected and the website owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

About us:

The term ‘you’ or ‘your’ refers to the user or viewer of our website.

The term ‘us’ or ‘we’ refers to ACE Group World who owns the website and is a limited company, registered in England and Wales, registration number 12220464.

WEBSITE IN BRIEF

INFORMATION COLLECTED BY OUR WEBSITE

• WE MAY COLLECT THE FOLLOWING INFORMATION

  For the purpose of becoming a member of ACE Group World, making an enquiry or placing an order, our website may collect the following information: Your name, date of birth, gender, appropriate contact information including email address, address, ACE Group World membership number, preferences and interests. Other information relevant to customer surveys and/or offers may also be requested.

• WHAT WE DO WITH THE INFORMATION COLLECTED

  We require this information to understand your needs and provide you with more information for the product(s)/service(s) you have requested. Your information may also be stored in a CRM system for internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the General Data Protection Regulation, 2018. A small fee may be payable. If you would like a copy of the information held on you please write to or email us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at ACE Group World. We will promptly correct any information found to be incorrect.

NEWSLETTER SIGN UP

 As part of the registration process for ACE Group World, you may also sign up for our regular e-newsletter where we collect personal information. We use that information for various reasons: to tell you about things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection enquiries email address info@uk.acegroup.online. 

EXTERNAL LINKS AND SOCIAL MEDIA PLATFORMS

EXTERNAL LINKS

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

SOCIAL MEDIA PLATFORMS

Any communication, action or visit taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform separately.

Users are advised to use social media platforms wisely, communicate and engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

Our website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

SHORTENED LINKS IN SOCIAL MEDIA

Our website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls.

All users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

SECURITY

• WEBSITE SECURITY

  We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

• PAYMENT SECURITY

  Payment security – We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will never store your credit/debit card information on our website. All electronic transactions you make to or receive from us will be encrypted using SSL technology via GEOTrust and will be transferred and processed by Stripe or Pay Pal. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. If you have a password you are responsible for keeping your password and user details confidential. We will not ask you for your password.

  We are obliged to comply with the Payment Card Industry Data Security Standard. We comply with the specific technical and organisational measures that the payment card industry considers applicable whenever such data is being processed and is in line with the PCI-DSS outline.

  Compliance with the PCI-DSS is not necessarily equivalent to compliance with the GDPR’s security principle, but if we process card data and suffer a personal data breach, the ICO will consider the extent to which we have put in place measures that PCI-DSS requires particularly if the breach related to a lack of a particular control or process mandated by the standard.

AN INTRODUCTION TO COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Cookies most often contain an identifier (known as a “Cookie ID”) that is in itself considered personal data under the GDPR and under GDPR, cookie IDs are considered personal data.

A cookie ID is the identifier that is included within most cookies when set on a user’s browser. It is a unique ID that allows your website to remember the individual user and their preferences and settings, when they return to your website.

COOKIES DEPLOYED BY OUR WEBSITE:

• ensure that functionality operates as intended
• remember your choices and preferences during and between visits
• allow you to share pages via social network widgets like Facebook, Twitter and AddThis
• allow you to interact with our website by leaving comments or opinions
• post enquiries via our Anti-Spam enquiry form
• track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website

COOKIES ARE NOT DEPLOYED TO:

• collect any personal identifiable information (without your express permission)
• collect any sensitive information (without your express permission)
• pass data to advertising networks
• pass personally identifiable data to third parties
• pay sales commissions

YOUR CONSENT FOR COOKIE DEPLOYMENT BY OUR WEBSITE.

Upon your first visit to our website, you may have noticed our banner alerting you to the use of cookies by our website. In compliance with the 2011 EU Cookie Law, our website operates on an ‘Implied Consent’ basis. This means that we will assume that you have opted-in for our website to deploy cookies until you choose to deactivate them within your browser settings or via the instructions below. By default, the majority of popular web browsers automatically permit websites to deploy cookies onto your device. Below you can learn more about the specific cookies deployed by our website, and how they can be disabled. For more information on the EU Cookie Law in the UK, we recommend visiting the Information Commissioner’s Office (ICO) website where you can find the latest information, guidelines and advice on the EU Cookie Law.

COOKIES USED BY OUR WEBSITE

• SOCIAL NETWORK SHARING

  We encourage users to share our content and/or like our profile on the popular Social Media websites Facebook, Twitter, YouTube, Google+ and LinkedIn. In order to make ‘Social Sharing’ accessible, our website utilises widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties such as AddThis. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.

• ANALYTICAL TRACKING

  Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.

• COOKIE CONSENT CHECK

  As mentioned above, upon your first visit our website displays a banner at the top of the page alerting you about cookies being deployed by our website. In order for our website to remember your choice of opting-in, we store an anonymous cookie to remove the alert banner for 28 days. To prevent this cookie being stored, simply do not accept and close the alert. If you have already accepted the alert and you wish to remove the cookie, please clear your cookies within your browser settings.

• WORDPRESS

  Our website, either in full or in part, is built on the popular open-source CMS framework – WordPress. WordPress utilises cookies to allow visitors to register, login and comment on our website’s content. If you do not wish to participate in commenting on our website, WordPress will not deploy any cookies onto your device. Cookies will only be created by WordPress if you actively register or comment via the clear forms on our website.

• ENQUIRY FORMS

  Visitors can choose to contact us via enquiry form(s) on our website. In order to prevent spam enquiries, we protect our forms with a ‘CAPTCHA’ challenge to ensure the submission is from a living person, rather than a computer bot. This CAPTCHA challenge creates a cookie that is used only to check the input response from the user is correct. The CAPTCHA cookie does not store any other information from your enquiry.

• GOOGLE MAPS/PLACES

  Our website may have our Google Maps/Places profile embedded within an iframe. Google Maps creates cookies that enable the functionality of their powerful mapping software. No personal information is stored or shared on the cookies deployed by Google Maps/Places

ACTUAL COOKIES DEPLOYED

Below is a table of information which lists all cookies deployed and used on our website.

HOW TO DISABLE COOKIES

Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google. If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software – http://en.wikipedia.org/wiki/Spyware. As mentioned earlier in this page you call also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.

Policy reviewed and last updated 17 October 2020